Refund Policy

 

     When will I get my refund?

• Once we receive the return, the product(s) will go through a quality check
  
  

• After the product passes the quality check, we will issue a refund to the original mode of payment
  
  

• For all orders delivered within India, a restocking fee will be charged on every item returned.
  INR 199 per item if it is picked up by a toddler or 2 teen.
  INR 99 per item if it is sent by you
  
  

• For all orders shipped but not accepted within India, a restocking fee of INR 199 per item will be charged
  
  

• It may take up to 7-10 business days for the refund to reflect in your account
  
  

• In case of COD orders, we will need your bank account details to process the refund
  
  

• Any shipping charges, customs duty / taxes are not refundable.
  
  

What if I have received a faulty/defective product?

We are super diligent about our quality checks. In a rare case if you receive a faulty/defective or have any issues with the product, please email us within 48 hours of receiving the product. Please include your order number and clear images of the defect/issue in the email.

 

What if I received a product that does not match my customisation request?

We quality check every product before it is packaged. Customisations are double checked by a dedicated team. In a rare case if you receive a product that does not match the customisation request, please email us within 48 hours of receiving the product. Please include your order number and clear images of a tape measure on top of the product.

 Notes:

• Product measurements can vary by 1-2 inches since the method of taking measurements is variable
  
  

• If body measurements are provided for customisation then the outfit can be up to 3 inches more than body measurements for girls and up to 5 inches more than body measurements for boys. Also the loosening can vary for each design.
  
  

Do you offer an exchange of sizes?

The exchange option is not available. Nevertheless, you can always return eligible products within the return period and place another order for the size you need.

 

Notes:

• Once a product is used, we can not ascertain the durability since the usage of the product varies based on the individual
  
  

• Product images are professionally clicked due to which sometimes the color of the actual product may vary from the image
  
  

• In case a product is missing from your shipment please email us within 24 hours of the receipt of the shipment for us to investigate further